Processing takes 1 to 2 business days. Once shipped, average delivery is 7 to 12 business days. Orders placed Friday afternoon or over the weekend may take a little longer to process.

Yes, absolutely. Once your parcel has been dispatched, you will receive a confirmation email with a real-time tracking link so you can follow your delivery.

You can also track your order at any time by entering your order number and email address on our Track Your Order page.

All payment options on ellie-dublin.com are protected with SSL encryption. Available: Credit card (AMEX, Mastercard, Maestro, Visa), Apple Pay, Google Pay and Shop Pay.

Yes, within 30 day sof receipt, provided: the item is in original condition with all parts and packaging; shows only signs of normal use (no damage from negligence or misuse); hygiene-related products are returned properly cleaned; and the customer bears the return shipping costs.

Returns are processed within 7 business days. OmniCart Ventures LLC / Ellie Dublin may refuse returned items that show use or damage not attributable to us.

Important: we do not offer free returns — the customer is responsible for the return costs.

Email support@ellie-dublin.com with: order number, reason, a photo (if damaged), full name and address.

Important: do not send the return to the sender's address — we provide the correct return address after review.